Legal Advice

Daily Helpline 03 9113 9500 — Monday to Friday 9-5pm

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Who do we help?

Youthlaw is a free statewide legal service for anyone under 25.

We also provide legal information to adults working with or assisting young people (siblings/youth workers/social workers).

When you call our helpline you will be assisted by one of our volunteers who will ask some questions about you and your situation. You will then be referred to one of our lawyers who will contact you, usually within 2 – 5 business days.

All information you provide is strictly confidential.

Issues We Can Advise On

  • Becoming Independent
  • Centrelink and Social Security
  • Change Of Name
  • Criminal Charges
  • Debts
  • Discrimination
  • Driving/Traffic Offences
  • Family Violence 
  • Family Violence Intervention Order
  • Freedom of Information
  • Fines
  • Infringements
  • Guardianship
  • Healthcare Complaints
  • Mental Health Rights
  • Motor Vehicle Accidents
  • Personal Safety Intervention Orders
  • Police Complaints
  • School Issues
  • Tenancy
  • Victims of Crime Assistance Tribunal

Further information on these and other issues can be found in our learn about the law section.

Issues We Can Not Advise On

We can not help with:

  • Bankruptcy
  • Child Protection
  • Child Support
  • Commercial Matters (small business, commercial leases, business contracts)
  • Consumer Credit
  • Consumer Law
  • Conveyancing
  • Criminal Law – County Court, Supreme Court or High Court
  • Defamation
  • Employment Law
  • Family Law
  • Immigration
  • Insurance
  • Migration
  • Neighborhood Disputes
  • Non-for-Profit Law
  • Personal Injury
  • Powers of Attorney
  • Tax Law
  • Whistleblowing
  • Wills and Estates

Family Violence

We provide a family violence service, consisting of lawyers and social workers. They are experienced, kind, and easy to talk to.

Family violence can affect anyone and includes harmful or violent behavior that is used to control, threaten, force, or dominate a family member through fear.

Family violence can include:

  • Physical assault
  • Sexual abuse
  • Emotional or psychological abuse – threats/insults/humiliation
  • Financial abuse – taking away access to money/taking away money for food or clothing
  • Damage to property
  • Threatening harm to pets
  • Threatening harm to other family members
  • Stopping you from seeing people such as family/friends/doctors
  • Monitoring your mobile and/or email

If you are in immediate danger, please call 000 (triple zero) for assistance. 

If you are not in danger right now but would like to talk to a lawyer or a social worker about family violence you can call Youthlaw at 9113 9500, or send an email at legal@youthlaw.asn.au

Please note: We are not a crisis service.

If you or anyone you know is in immediate danger, please call 000 (triple zero)

  • Safe Steps, Victoria’s 24/7 Family Violence Responseline are available on 1800 015 188
  • Telephone Interpreter Services are available on 131 450, if you need an interpreter. They are a 24-hour service and will connect you with the service you require.
  • Kids Helpline is available on 1800 55 1800
  • Lifeline is available on 13 11 14 
  • Melbourne City Mission is available for urgent housing, food, and other services.
  • Suicide Callback Service is available on 1300 659 467
  • Headspace is available for mental health, alcohol, drugs, well-being, and schooling support.
  • 13YARN is available on 13 92 76, a service provided by Indigenous and Torres Strait Islander People for Indigenous and Torres Strait Islander People.
  • Victorian Aboriginal Child Care Agency is available via the link.
  • Switchboard is available on 1800 729 367, anonymous, free telephone counselling, information, and referrals for LGBTQIA+ communities.
  • Queerspace is available on 03 9663 6733, a mental health and counselling service for LGBTQIA+ communities.
  • Sexual Assault Crisis Line is available on 1800 806 292.

Will we take your case on?

  • Please see our service guidelines.
  • When our lawyers contact you they will advise whether we will be able to take on your matter or refer you to another service.
  • If you are eligible for Legal Aid we will refer you.
  • Victoria Legal Aid Help Line: 1300 792 387
  • We prioritise court representation for young people who are most in need.

Feedback or Concerns

If you have any feedback or concerns about the service you receive from Youthlaw, please follow this link on how to make a complaint.