Making a complaint
Youthlaw always strives to deliver a high standard of service. We encourage you to let us know if you feel we have not done so.
This could be because you:
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feel we have not properly communicated with you or kept you updated regarding your matter;
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feel your confidentiality and privacy has not been respected;
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feel that you have been treated unfairly or have been discriminated against;
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are not happy with the way we have handled your matter, or
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do not agree with a policy of Youthlaw.
We are a Child Safe Organisation. This means you should feel safe when you use our services. We urge you to make a complaint if you experience abuse by anyone working for Youthlaw. This abuse could including acting in a sexual way towards you, or personally contacting you or arranging to meet you when this is clearly not anything to do with providing a Youthlaw service.
All complaints are handled seriously, quickly, and confidentially.
Statement of your rights
You have the right to:
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Be treated with courtesy, respect and dignity.
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Be provided with information in a way you can understand, including information about services, entitlements and help available to you.
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Have your personal information protected and treated confidentially.
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Have a support person in meetings with you about your complaint.
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Have conversations about your complaint in a safe and private environment.
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Have specific barriers to the legal or justice system considered.
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Make a complaint about Youthlaw.
How to make a complaint to Youthlaw
You can make a complaint to Youthlaw’s:
- Director, Legal Practice Stephanie – [email protected].
- Deputy CEO Joanne – [email protected].
What happens after I’ve made a complaint?
All complaints to Youthlaw will be documented and you will be contacted within 7 days of our team member receiving your complaint.
You will be given an opportunity to explain your views and have your say.
How to make an external complaint about Youthlaw
You can also make an external complaint to the:
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Victorian Legal Services Board and Commissioner: [email protected]
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Australian Association of Social Workers: [email protected]
If you believe your rights as a Victim of Crime have not been respected, you can make a complaint to the: