Jo* lives in regional Victoria. When she turned 18 years old, she was forced by her controlling ex partner to buy a mobile phone. Her partner left her and their 2 year old daughter. He also took the phone with him. The telephone company kept sending her bills. Jo could not afford to pay.
The telephone company then referred the matter to a debt collector. Youthlaw was able to negotiate an outcome with the telephone company and they waived the debt. Jo spoke to a financial counsellor and was able to get assistance with her finances and budgeting.
*Jo is a pseudonym to protect the client’s identity